Frequently asked questions
How we work, what we cover and how engagements are set up. Can't find your answer? Ask us directly.
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General
What does LightWay do?
LightWay, operated by LGWY LLC, is an operational partner for startups. We take responsibility for the non-product side of the business: advisory, tax and compliance coordination, finance, recruitment, IT administration and day-to-day operations.
Who do you work with?
Early-stage and growing startups, typically founder-led teams that want to focus on product and growth while an operational partner handles the rest. Many of them are US companies with founders based abroad.
Where is the company based?
LGWY LLC is a Wyoming limited liability company with its office address at 30 N Gould St Ste R, Sheridan, WY 82801. We work remotely with clients in different time zones.
Services & scope
Do we need to use all six services?
No. You can start with a single area, such as finance or IT administration, and add more as the company grows.
Do you provide legal or tax advice?
We coordinate operational, tax and compliance processes. Where a matter requires a licensed attorney or CPA, we work with your existing professionals or refer you to appropriately licensed providers.
Do you replace our team?
We cover functions that are usually not worth hiring for full-time at an early stage. As you grow, we can help you hire in-house and hand over processes cleanly.
Can we change the scope later?
Yes. Scope is reviewed regularly and can grow or shrink with the company. Changes are confirmed in writing.
Engagement & pricing
How is pricing structured?
We charge a service fee based on the agreed scope. After a discovery call we send a written proposal with deliverables and pricing.
How long does onboarding take?
Onboarding usually takes days rather than weeks, depending on scope and how quickly access and documents are shared.
Is there a minimum commitment?
Terms are set out in each written agreement. We aim for flexible arrangements that match the stage of the company.
Data & security
How do you handle confidential information?
Client information is treated as confidential and used only to perform the agreed services. Access is limited to what the work requires. See our Privacy Policy for details.
Do you hold client money?
No. Payments are always made from the client's own accounts; we set up and monitor approval processes.
Working together
How do we communicate day to day?
Through a shared channel agreed during onboarding, such as email or your team's messaging tool, with one named point of contact.
What time zones do you work with?
We work remotely with founders in different time zones and agree on overlap hours and a regular review call during onboarding.
What do you need from us to start?
Access to the relevant tools and accounts, the key company documents, and one person on your side who can make decisions.
Let's take operations off your plate.
Tell us about your startup and the areas you want covered. We reply within one business day.